Terms of Service

Last updated: March 23, 2026

Welcome to Havenscape Outdoors. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General

These Terms of Service apply to all visitors, customers, and others who access or use our website at havenscapeoutdoors.com. By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract.

2. Products & Pricing

All product descriptions, images, and pricing are subject to change without notice. We reserve the right to limit quantities, discontinue products, or correct pricing errors at any time. Prices are listed in USD and do not include applicable taxes, shipping, or installation fees unless stated otherwise.

3. Orders & Payment

By submitting an order, you authorize us to charge your selected payment method for the total amount, including any applicable taxes and fees. We reserve the right to cancel or refuse any order at our discretion. You will be notified promptly if your order is cancelled.

4. Shipping & Delivery

We offer nationwide delivery for our luxury outdoor products. Delivery timelines are estimates and may vary based on product availability, location, and carrier schedules. Havenscape Outdoors is not responsible for delays caused by third-party carriers or circumstances beyond our control. For full details, please review our Shipping & Delivery Policy.

5. Product Assembly & Installation

Certain large-format luxury products (including outdoor saunas and premium golf equipment) may require specialized assembly or a dedicated electrical circuit. Customers are independently responsible for ensuring proper site preparation and hiring qualified, licensed professionals for installation.

6. Returns & Refunds

Due to the nature of our large-format luxury products, all sales are final unless otherwise stated. If you receive a damaged or defective item, please contact us within 7 days of delivery at statusstyle@havenscapeoutdoors.com. For full details, please review our Returns & Warranty Policy. We will work with you to resolve the issue promptly.

7. Warranty

Warranty terms vary by product and manufacturer. Please refer to the product listing or contact us for specific warranty information. Havenscape Outdoors does not extend additional warranties beyond those provided by the manufacturer.

8. Limitation of Liability

To the fullest extent permitted by law, Havenscape Outdoors shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the product in question.

9. Intellectual Property

All content on this website, including images, text, logos, and design, is the property of Havenscape Outdoors and may not be reproduced without written permission.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: statusstyle@havenscapeoutdoors.com
Phone: +1 (833) 906-7733
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
Business Address: 6060 Fairmont Pkwy, Suite 3303, Pasadena, TX 77505