Returns & Warranty Policy

Returns & Warranty Policy

At Havenscape Outdoors, we stand behind every product we sell. Our returns and warranty policy is designed to give you complete confidence in your purchase — because when you invest in luxury, you deserve peace of mind.

Returns

Return Window

We accept returns within 30 days of delivery for items that are unused, uninstalled, and in their original packaging.

How to Initiate a Return

To begin a return, please contact our team at statusstyle@havenscapeoutdoors.com within 30 days of delivery. Include your order number and reason for return. Our team will provide return authorization and freight pickup coordination.

Return Shipping Costs

Due to the size and weight of our products, return freight costs are the responsibility of the customer unless the return is due to a defect, damage, or an error on our part. Return freight fees will be communicated at the time of return authorization. For shipping details, please review our Shipping & Delivery Policy.

Refunds

Once the returned item is received and inspected, refunds will be processed within 7–10 business days to the original payment method. Original shipping charges are non-refundable.

Non-Returnable Items

  • Items that have been installed or assembled
  • Items damaged due to improper installation or misuse
  • Custom or special-order products

Warranty

All Havenscape Outdoors products come with a manufacturer warranty. Warranty terms vary by product and brand. General coverage includes:

  • Infrared Saunas: Typically 1–5 years on structure, heaters, and electrical components (varies by model)
  • Cold Plunge Tubs: Typically 1–2 years on chilling unit and shell
  • Hot Tubs & Spas: Typically 1–5 years on shell, jets, and equipment (varies by model)
  • Golf Gears: Typically 1–2 years on launch monitor and electronics
  • Outdoor Furniture: Typically 1 year on materials and craftsmanship

Warranty Claims

To submit a warranty claim, please contact us at statusstyle@havenscapeoutdoors.com with:

  • Your order number
  • A description of the issue
  • Photos or video of the defect

We will liaise with the manufacturer on your behalf and work to resolve the issue as quickly as possible — whether through repair, replacement parts, or product replacement.

Contact Us

For any returns or warranty questions, our team is here to help:

  • Email: statusstyle@havenscapeoutdoors.com

  • Phone: +1 (833) 906-7733

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

  • Business Address: 6060 Fairmont Pkwy, Suite 3303, Pasadena, TX 77505


Your satisfaction is our priority. We're committed to ensuring every Havenscape product delivers the exceptional experience you deserve.