Shipping & Delivery Policy

Shipping Policy — Havenscape Outdoors Last Updated: September 11, 2026

1. Overview At Havenscape Outdoors, we specialize in delivering premium, large-format luxury products across the United States. Due to the size and weight of our items, all shipments are handled via freight carriers with specialized handling.

2. Shipping Destinations We ship to all 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally.

3. Free Freight Shipping Most products include complimentary freight delivery within the contiguous United States. Any product-specific surcharge will be clearly disclosed before checkout.

4. Processing & Lead Times

Order cutoff time is 5:00 PM CST, Monday through Friday.
Most orders are processed and ready to ship within 1–2 business days of payment confirmation. Made-to-order or special-order items may require additional processing time; you will be notified at the time of order.
Freight delivery typically takes 5–10 business days after processing, depending on your location and product availability.
Total estimated delivery time is 6–12 business days from order placement.
Orders placed after the daily cutoff or on weekends begin processing the next business day.

5. Delivery Process

Once your order ships, you will receive a tracking number and freight carrier contact information via email.
The freight carrier will contact you to schedule a delivery appointment — please ensure someone is available to receive the shipment.
Please ensure adequate driveway clearance and gate access for freight delivery vehicles.

6. Receiving Your Order

Inspect your delivery carefully before signing. Note any visible damage on the delivery receipt.
If damage is found, photograph it immediately and contact us within 48 hours at statusstyle@havenscapeoutdoors.com
Signing without noting damage may limit your ability to file a freight claim.

7. Freight Claims & Damage Assistance If your order arrives damaged, we will work with you and the carrier to file a freight claim and arrange a replacement or refund. Contact us within 48 hours of delivery with photos of the damage.

8. Lost or Delayed Shipments If your shipment is delayed beyond the estimated window or appears lost, contact us at statusstyle@havenscapeoutdoors.com and we will work with the carrier to resolve the issue promptly.

9. Contact Us

📍 10575 Westpark Dr., Houston TX 77042
📞 +1 833-906-7733
🕐 Hours: 24/7
📧 statusstyle@havenscapeoutdoors.com
🌐 havenscapeoutdoors.com/pages/contact