Billing Terms and Conditions

Last updated: March 23, 2026

Please read these Billing Terms and Conditions carefully before placing an order with Havenscape Outdoors. By completing a purchase on havenscapeoutdoors.com, you agree to be bound by the terms outlined below.

1. Accepted Payment Methods

We accept the following forms of payment:

Major credit and debit cards (Visa, Mastercard, American Express, Discover)
Shop Pay
Shop Pay Installments (subject to eligibility and approval)
PayPal (where available)
Apple Pay / Google Pay

All transactions are processed securely through Shopify Payments. Havenscape Outdoors does not store your full payment card details.

2. Pricing & Currency

All prices listed on havenscapeoutdoors.com are in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice. The price displayed at the time of checkout is the price you will be charged.

3. Order Confirmation & Authorization

By submitting an order, you authorize Havenscape Outdoors to charge your selected payment method for the total order amount, including applicable taxes, shipping, and any standard delivery fees. You will receive an order confirmation email once your payment has been successfully processed.

4. Deposits & Partial Payments

For certain high-value or custom orders (e.g., outdoor saunas, hot tubs, golf gears), a deposit may be required at the time of order. The remaining balance will be collected prior to or upon delivery, as communicated during the order process. Deposit amounts and terms will be clearly stated at checkout or in your order confirmation.

5. Financing & Installment Plans

Havenscape Outdoors may offer financing options through Shop Pay Installments or third-party financing partners. Approval is subject to eligibility requirements set by the financing provider. Havenscape Outdoors is not responsible for financing decisions made by third-party providers. Interest rates, repayment terms, and fees are governed by the financing provider's own terms and conditions.

6. Sales Tax

Applicable sales tax will be calculated and added to your order total at checkout based on your shipping address and applicable state and local tax laws. Tax amounts are estimates until your order is confirmed.

7. Failed or Declined Payments

If your payment is declined, your order will not be processed. Please verify your payment details and try again, or contact your financial institution. Havenscape Outdoors reserves the right to cancel any order where payment cannot be successfully collected.

8. Billing Disputes

If you believe you have been incorrectly charged, please contact us within 30 days of the transaction date at statusstyle@havenscapeoutdoors.com or call +1 (833) 906-7733. We will investigate and resolve billing discrepancies in a timely manner.

9. Refunds & Cancellations

Refunds are processed in accordance with our Refund Policy. Approved refunds will be credited to the original payment method within 5–10 business days, depending on your financial institution. Deposits on custom or special-order items may be non-refundable — please review the specific terms at the time of purchase.

10. Changes to These Terms

Havenscape Outdoors reserves the right to update these Billing Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website and services following any changes constitutes your acceptance of the revised terms.

11. Contact Us

For billing inquiries or support regarding these terms, please reach us at:

Email: statusstyle@havenscapeoutdoors.com
Phone: +1 (833) 906-7733
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
Business Address: 6060 Fairmont Pkwy, Suite 3303, Pasadena, TX 77505